Please ask a new question if you need help. Unfortunately, this crash involves your Norton software. Perhaps it is checking the links in the Google results to see whether they are trustworthy?
Can you go to the Add-ons page and see whether you can turn off link checking temporarily to see whether that helps. In the left column, click Extensions. Then find the Norton Toolbar and look for an Options button to see whether you can modify how it works. If all else fails, try disabling it for a few hours Firefox may show a link for restarting if that is needed to disable the extension.
Some programs are known to cause crashes in Firefox and other browsers. Check your computer and remove any malware or software that might be causing problems:. If you need more help, you can ask a question in the support forum.
If possible, please include a crash Report ID when you post your question. See Get help fixing this crash for details. Grow and share your expertise with others. Answer questions and improve our knowledge base. Search Support Search. Home Firefox Fix slowness, crashing, Firefox keeps crashing at startup. Version 22 didn't get any updates at that time. Things that need to be fixed in version 21 are still being worked on. It would be nice to be informed about intentions in advance of decisions, so that I have time to consider the options, especially the way Norton snatches my money for the next year before the subscription expires.
Back to top. Reg: Apr This forum thread needs a solution. Kudos 1 Stats. Cheers Ryan. I have the same question 4 Stats. Reg: May Kudos 2 Stats. Hi phat monkey: I'm having a similar problem with FF Kudos 0. Thank you for replying, was thinking it might just be me lol :. PhoneMan Norton Fighter Reg: Nov I am running NIS I forgot to mention this comment I found in the Firefox forum in adhane's thread titled Firefox Crashes : ' Starting in Firefox 36, there is a function to track whether Firefox did not shut down normally within a minute and if there was a problem, it captures data on a presumed "shutdown hang".
Brocktoon Keylogger Crusher 9. Reg: Jan When I disable the Norton toolbar this problem no longer occurs. Hi Everyone, Thanks for reporting this. We'll look into it. Hello All I reported this on Saturday to Mohan.
Looks like though I forgot to post it in here. Success always occurs in private and failure in full view. Windows 10 Pro 64 bit N Hi, Could you please tell me what are the other plugins that you have installed along with the Norton extension?
Reg: Sep Thanks phat monkey for your quick response. Hi Imacri, Exactly the same here using FF Hello Noghere If you scroll up, you will see that Mohan has asked for some information about Firefox which would be helpful to the Norton Team to get this issue resolved. Win10pro64bit, Norton sec F 4 E Guru Norton Fighter Same specs as you, and Firefox Overinstall it on your current version, and reboot. See if that puts things into alignment, and check your addons are working properly.
Hi all, I was referred here by flopot after Norton got a mention on posts on this thread I started on the Mozilla forum. File Attachment:. Screen cap of Extensions and Plug Ins. Hi django: The topic of this thread is Firefox v Any news? Open the most recent 5 files with a text editor and copy the IDs.
Paste each ID with bp- into the reply window on the forums. Thanks in advance! From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''.
Double-click on ''submitted''. Paste each ID with '''bp-''' into the reply window on the forums. You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
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